Moe's App
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General
Catering
Employment
Gift Cards
Menu Inquires
Franchising
Moe Rewards
Group Ordering
Moe Monday
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General
Why do you shout "Welcome To Moe's!" when a customer enters?
Why did my location close?
Where can I get the latest news from Moe's?
When will there be a Moe's in my area?
Where can I find a Moe's near me?
Catering
Do you provide catering services?
Is there a maximum number of guests you can cater for?
Where can I find pricing?
How do I place a catering order?
When should I place my catering order?
How many guests should I order for?
What is the difference between the Fajita Bar and the Taco Bar?
What if my guests have dietary restrictions?
Can I modify my catering order closer to the event date?
Are chips and salsa included?
Do you provide warming equipment?
Do you supply plates, napkins, and forks?
How can tax-exempt organizations place orders?
Do I need a credit card to order?
Can I use my Moe's Gift Card for catering orders?
Can I earn and redeem my Moe Rewards points for catering?
Employment
I would like to join the Moe's team in my neighborhood. Where can I apply?
Gift Cards
Where can I purchase Moe's gift cards?
Do you offer any discounts on bulk gift card orders?
How can I check the balance of my Gift Card?
Where can I redeem Moe's gift cards?
Can I get cashback or a refund on a Moe’s Gift Card?
What should I do if my Gift Card is lost or stolen?
Can I use Moe's Gift Cards to pay for a catering order?
What are the Moe’s Southwest Grill Gift Card Terms and Conditions?
Are Moe’s Southwest Grill Gift Cards reloadable?
Can I use my Moe’s Southwest Grill Gift Card on Merchandise?
Where can I learn more about what happens with my personal information when I purchase Moe’s Southwest Grill gift cards online?
Do Moe’s gift cards expire?
Are there any fees associated with Moe’s gift cards?
How much can I load onto a gift card?
How can I redeem Moe’s gift cards?
What should I do if my gift card balance is less than my order?
If I used my gift card to pay for an online order that was later canceled or refunded, what happens to my gift card balance?
Do I earn Moe Rewards points when purchasing or redeeming gift cards?
If my gift card does not have a PIN code, can I still redeem it online?
Menu Inquires
I am a vegetarian/vegan. What are my menu options at Moe's?
Why are your corn chips and taco shells listed as containing gluten?
Is your cheese pasteurized?
Where can I find allergen information?
What Moe’s locations currently offer Loaded Fries, Churro Fries, and Cheesecake Chimichangas?
Franchising
How can I start a franchise?
Moe Rewards
Do I need an account to participate in the Moe Rewards program?
How do I earn rewards?
Where did my Banked Rewards go?
How do I reach Moe’s Gold status?
How do I maintain Gold Status?
Do my points expire?
Can I earn points on the purchase of gift cards?
Can I earn points on the purchase of a catering?
If I made an eligible purchase before I signed up for Moe Rewards, can I still get points?
What do I do if I am unable to scan the barcode on my receipt?
I see Rewards and Deals in my account? What is the difference?
How do I redeem Rewards and Deals?
Can I redeem more than one Moe Rewards offer or reward on my order?
Can I redeem my points for cash?
If I want to combine two Moe Reward Accounts, will the points transfer?
What do I do if I forget my username and/or password?
Who do I contact with any questions or issues?
Group Ordering
What is group ordering?
Where is group ordering available?
How do I start a group order?
Do I have to have a Moe Rewards account to use Group Ordering?
I'm a Moe Rewards Member. Will I earn points for my group order?
Can I redeem rewards or deals on my group order?
Can I submit a group order without ordering food myself?
As a host, will I see participant orders in my cart?
As a host, how will I know when all participant orders have been submitted?
Can participants pay for their own order?
Can I change the time of my group order?
Can I make changes to my group order after it has been submitted?
What if someone uses my group ordering link after I’ve placed the order?
What if I have an issue with my group order?
How many participants can be incuded in a group order?
Can I cancel my participation in a group order after joining?
Can I schedule a group order for a future date and time?
Will participants be automatically notified when they can start adding items to the group order?
Can I restrict participants from joining my group order?
Moe Monday
What items are included in the Moe Monday deal?
How much does the Moe Monday deal cost?
Is the deal accessible via the app?
Is there a promo code required?
Why isn't the Moe Monday deal showing up in the app?
Does the Moe Monday deal include guac?
Is the Moe Monday deal only redeemable in-store?
Want to learn more?
